Privacy Policy

Heathers Helping Hand LLC

​

1. Introduction

Heathers Helping Hand LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, contact our business, or request our concierge and personal assistance services.

By using our website or communicating with us, you acknowledge this Privacy Policy.

​

2. Information We Collect

Depending on how you interact with our business, we may collect the following information:

Personal Information

• Name, address, telephone number, and email address.

• Contact information for authorized representatives or emergency contacts.

• Billing information and payment records.

• Service preferences, appointment details, and scheduling information.

Service-Related Information

• Information necessary to arrange and provide requested services.

• Relevant household instructions, accessibility needs, and safety information voluntarily provided by clients.

• Other information reasonably necessary to coordinate services.

Website Information

• Information submitted through contact forms.

• Website usage information, such as browser type, device information, and pages visited, if collected through our website platform or analytics tools.

• Cookie or similar tracking information, if used on our website.

Please do not submit payment card numbers, passwords, or unnecessary sensitive personal information through general website contact forms.

​

3. How We Use Your Information

We may use collected information to:

• Respond to inquiries and communicate with prospective clients.

• Schedule and coordinate services.

• Develop client service plans and maintain service records.

• Process payments, invoices, and approved expenses.

• Communicate scheduling changes and important service information.

• Maintain business records and comply with legal obligations.

• Protect the safety and security of clients, employees, and representatives.

• Improve our website and business operations, where applicable.

We will use personal information only for legitimate business purposes consistent with this Policy and applicable law.

​

4. How We Share Information

We do not sell personal information in exchange for money.

We may share information when reasonably necessary with:

• Employees or authorized representatives who need the information to provide services.

• Payment processors, website providers, scheduling platforms, and other service providers supporting our business.

• Emergency responders or authorized contacts when appropriate and legally permitted.

• Government agencies, courts, or other parties when required by law or necessary to protect legal rights and safety.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to handle that information consistently with their responsibilities and applicable law.

​

5. Protection of Personal Information

We take reasonable administrative, technical, and physical precautions to protect personal information against unauthorized access, disclosure, loss, or misuse.

However, no website, electronic communication, or data storage method can be guaranteed completely secure.

Clients should notify us promptly if they believe their personal information or account communications have been compromised.

​

6. Cookies and Website Technologies

Our website platform or third-party services may use cookies and similar technologies to support website functionality, measure website traffic, or improve user experience.

The technologies used will depend on our website configuration and service providers. Where required by law, we will provide appropriate notice and obtain any necessary consent.

You may be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

​

7. Information Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal requirements, and fulfill legitimate business purposes.

When information is no longer needed, we will take reasonable steps to securely dispose of it or otherwise handle it in accordance with applicable law.

​

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.

Requests may be subject to identity verification, legal exceptions, and record-retention requirements.

To submit a privacy request, contact us using the information below.

​

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

Heathers Helping Hand LLC is not responsible for the privacy practices of independent third-party websites. We encourage visitors to review their policies before providing personal information.

​

10. Children’s Privacy

Our website is intended for adults seeking information about our services. We do not knowingly collect personal information online from children under 13 without appropriate authorization or as otherwise permitted by law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, or legal obligations change.

Any revised Policy will be posted on our website with an updated effective date. Material changes will be communicated as required by applicable law.

​

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

​

Spring Hill, Florida

Email: contact@heathershelpinghand.com

Phone: 727-378-2185

Website: www.heathershelpinghand.com

 

Heathers Helping Hand LLC